Shipping & Returns

Shipping

All Orders from

  • $0 - $74.99 will be shipped how the customer chooses and will be charged the current quoted postage rate.
  • $75.00+ will be shipped FREE USPS Priority Mail

Returns & Exchanges

Every item on this website is handcrafted.  Slight irregularities and variations in craftsmanship are natural characteristics of the materials and are unique to each item. These characteristics are considered a part of the beauty and charm of the item.

However, we want you to be in love with your purchase from Cygnet! We stand behind the products and craftsmanship sold here on Cygnet Boutique and warrant that all items will be free from manufacturing defect.*

*General wear and tear are not covered under the warranty.

  • If you find that you are dissatisfied with your product’s quality please begin by contacting me via the form below.  
  • Cygnet will accept returns for either exchange/store credit within 30 days from delivery date, with the exception of sale/clearance items.
  • We will assist you in an exchange of equal or lesser value, or in-store credit. In the option of an exchange, please see below for Exchange Instructions.
  • **Please be aware that most Sewn products are one-of-a-kind and we may not have the same items to exchange 

- If Cygnet receives a returned item that has not been formally processed and approved through the form below, it will not be processed for an exchange and we are not responsible for sending the items back to the sender. Cygnet will hold the items until we are contacted and further processing will be considered at that time.

-All approvals for exchange are subject to Cygnet Boutique's discretion. 

Exchange Instructions

Please email the following:  Your name, Product Name, Order Number, Reason for requesting a refund, and a picture (if able) of item(s) needing to be returned

We will then provide a shipping address* and an exchange confirmation number.

*Please note, return shipping fees is the responsibility of the buyer